At Sheelook, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, browse our jewellery collections, place an order, or contact us.

By using our website, you acknowledge this Privacy Policy, subject to any consent required by applicable law.

1. Information We Collect

When you visit or shop on Sheelook, we may collect the following information, depending on how you use our website:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Information you provide when contacting customer support

Order Information

  • Products purchased
  • Order details and transaction status
  • Delivery and shipping information
  • Information needed to process returns, exchanges, or refunds

Technical Information

  • IP address and browser information
  • Device type and operating system
  • Pages visited and interactions with our website
  • Cookies and similar technologies, where used

We collect only the information reasonably necessary for the purposes described in this policy.

2. How We Use Your Information

We may use your information to:

  • Process and fulfil your orders.
  • Arrange shipping and delivery.
  • Send order confirmations and important service updates.
  • Respond to your questions and customer support requests.
  • Process eligible returns, exchanges, and refunds.
  • Improve our website, products, and shopping experience.
  • Detect fraud, protect website security, and prevent unauthorized transactions.
  • Meet applicable legal, tax, accounting, and regulatory requirements.
  • Send promotional emails or marketing communications where permitted by law and, where required, with your consent.

You may opt out of promotional communications at any time using the unsubscribe option, where available, or by contacting us.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to maintain shopping cart functionality, remember preferences, understand website traffic, and improve the user experience.

Some cookies may be provided by third-party services used on our website.

You can manage cookies through your browser settings and any cookie preferences offered on our website. Disabling certain cookies may affect some website features.

4. Sharing Your Information

We do not sell your personal information as part of our normal business practices.

We may share relevant information with trusted service providers when necessary to operate our website and fulfil your requests, including:

  • Payment gateways and payment processing providers
  • Courier and delivery partners
  • Website hosting and technical support providers
  • Analytics and website performance services, where enabled
  • Professional advisers or government authorities when required by law

These parties should receive only the information reasonably necessary for their relevant services, subject to applicable contractual and legal requirements.

5. Payment Security

Payments made through our website may be processed by third-party payment service providers.

Your payment information is handled according to the applicable payment provider’s policies and security procedures. We do not intend to store complete payment card details or confidential payment authentication information on our website.

Please never share your password, OTP, or payment PIN with anyone claiming to represent Sheelook.

6. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. If a security incident occurs, we will take appropriate steps as required by applicable law.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, accounting, legal compliance, dispute resolution, and security.

When information is no longer required and retention is not legally necessary, we will take appropriate steps to delete or anonymize it, where feasible and required.

8. Your Privacy Rights

Depending on applicable law, you may have the right to:

  • Request information about the personal data we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of personal information where applicable.
  • Withdraw consent where processing is based on consent.
  • Raise a concern or grievance about how your information is handled.
  • Exercise any other rights available under applicable data protection laws.

To make a request, contact us at info@sheelook.com. We may need to verify your identity before processing certain requests.

We will respond within the time limits required by applicable law.

9. Third-Party Websites

Our website may contain links to third-party websites or services, such as payment providers or social media platforms.

We do not control the privacy practices of these third parties. We recommend reviewing their respective privacy policies before providing them with personal information.

10. Children’s Privacy

Our website is not intended to collect personal information from children in violation of applicable law. If you believe that a child has provided personal information inappropriately, please contact us so that we can review the matter and take appropriate action.

11. International Data Processing

Some service providers may process or store information in locations outside your state or country. Where this occurs, we will take steps required by applicable law to ensure that the information is handled appropriately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business operations, service providers, or legal requirements.

Any updated policy will be published on this page with a revised “Last Updated” date. We encourage you to review this page periodically.

13. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or the handling of your personal information, please contact us:

Sheelook Customer Support
Email: info@sheelook.com
Website: https://sheelook.com

We value your trust and are committed to handling your information responsibly while you shop with Sheelook.