Welcome to Sheelook. These Terms & Conditions govern your access to and use of our website, www.sheelook.com, and any purchases made through it. By accessing our website or placing an order, you agree to these terms. Please read them carefully before using our website.

1. About Sheelook

Sheelook is an online jewellery shopping website offering jewellery designs for different styles, occasions, and preferences.

For any questions regarding these Terms & Conditions, you can contact us at:

Email: info@sheelook.com
Website: https://sheelook.com

2. Use of Our Website

By using this website, you agree to:

  • Provide accurate and complete information when placing an order.
  • Use the website only for lawful purposes.
  • Not attempt to damage, disrupt, or gain unauthorized access to our website or its systems.
  • Not use our website for fraudulent activities or any activity that violates applicable laws.

We reserve the right to restrict access to our website where necessary and permitted by law.

3. Products and Descriptions

We make reasonable efforts to display product descriptions, images, colours, sizes, and other details as accurately as possible.

However, the actual appearance of a product may vary slightly due to screen settings, lighting, photography, or manufacturing variations. Please review the product description and specifications carefully before placing your order.

Any material, gemstone, plating, size, or other product characteristic should be understood according to the details specifically mentioned on the relevant product page.

4. Pricing and Payment

All product prices will be displayed on the website at the time of purchase. Applicable taxes, shipping charges, and other fees, where relevant, will be shown during checkout.

We reserve the right to correct pricing or listing errors and update product prices before an order is placed. Once an order has been accepted, any changes will be handled in accordance with applicable law and our order policies.

Payments must be made using the payment methods available at checkout. Orders may be subject to payment verification.

5. Orders and Order Confirmation

After placing an order, you may receive an order confirmation by email or through the contact details provided during checkout.

An order confirmation acknowledges receipt of your order and does not necessarily mean that the order has been dispatched. If an item is unavailable, a payment cannot be verified, or an order contains an error, we will contact you regarding the next steps.

We will handle cancellations and any applicable refunds in accordance with our published policies and applicable law.

6. Shipping and Delivery

Delivery estimates, shipping charges, and service availability will be communicated on the website or during checkout, where applicable.

Delivery times are estimates and may be affected by courier delays, weather, operational issues, or circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and contact number. Please contact us if you notice an error in your shipping details.

For further assistance, email info@sheelook.com.

7. Returns, Exchanges and Refunds

Returns, exchanges, cancellations, and refunds are subject to the applicable policies displayed on our website and the rights available to customers under applicable law.

Before purchasing, please review our Return & Refund Policy for eligibility, time limits, product-condition requirements, and the process for requesting a return or exchange.

If you receive a damaged, defective, incorrect, or incomplete product, please contact us at info@sheelook.com with your order details and relevant photographs so we can review your request.

Nothing in these terms is intended to remove any consumer right that cannot legally be excluded.

8. Intellectual Property

All content on this website, including text, product photographs, graphics, logos, designs, page layouts, and other materials, is owned by Sheelook or used with appropriate permission, unless otherwise stated.

You may not copy, reproduce, distribute, modify, republish, or commercially use our website content without prior written permission, except where permitted by applicable law.

9. User Information and Privacy

When you place an order, create an account, or contact us, we may collect information needed to provide our services, process transactions, deliver products, and respond to enquiries.

We handle personal information in accordance with our Privacy Policy and applicable data protection laws.

Please avoid sharing payment passwords, one-time passwords (OTPs), or other confidential authentication details with anyone claiming to represent Sheelook.

10. Third-Party Services and Links

Our website may use third-party services, such as payment gateways, delivery partners, analytics tools, or external links.

These services may operate under their own terms and privacy policies. Sheelook is not responsible for the content or policies of external websites that we do not control, subject to applicable law.

11. Limitation of Liability

To the extent permitted by applicable law, Sheelook will not be responsible for indirect or consequential losses arising from the use of our website or temporary service interruptions.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable consumer protection rights.

12. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our services, business practices, or applicable legal requirements.

Any revised terms will be published on this page with an updated “Last Updated” date. Your continued use of the website after changes take effect will be subject to the revised terms, to the extent permitted by law.

13. Governing Law

These Terms & Conditions are governed by the applicable laws of India. Any disputes will be handled by the competent authorities or courts in accordance with applicable law.

14. Contact Us

If you have any questions, concerns, or requests relating to these Terms & Conditions, please contact us:

Sheelook Customer Support
Email: info@sheelook.com
Website: https://sheelook.com

Thank you for choosing Sheelook. We appreciate your trust and look forward to helping you discover jewellery that complements your personal style.